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Frequently Asked Questions
Find Answers to Our Most Common Questions
book onlineOnline QuoteBook hourlyCostumer ReviewsThe Booking Process
How do I book a transfer?
It's super simple! Just head to our online booking page, enter your trip details, and select a vehicle that suits you. The whole process takes about 2 minutes.
How can I get a price quote?
Enter your pick-up and drop-off locations in our price calculator and receive an estimate for different vehicle options.
How will I know if my booking is confirmed?
You'll receive a confirmation email with all the details as soon as your booking is complete.
Can I cancel my booking?
Yes! You can cancel up to 48 hours before pick-up for a full refund. Just send us an email with your booking information to process the cancellation.
Can I make changes to my booking?
Of course! Email our support team and we'll help you update your booking details.
Do you provide child or infant seats?
Yes, we offer infant and child seats free of charge. Be sure to let us know when you book.
Payments and Cancellation
What payment methods are accepted?
You can pay with any major credit or debit card.
Is it safe to enter my card details?
We use Stripe as our payment provider. Stripe is certified as PCI DSS Level 1, SOC 1, and SOC 2 compliant, demonstrating adherence to the highest industry standards.
How far in advance can I cancel my booking?
We allow cancellations up to 48 hours before your pick-up time. Just email our support team to cancel your booking and receive a full refund.
Airport and Port Transfers
Where will I find my driver at the airport or port?
Your driver will meet you at the arrivals gate, holding a sign that has your name on it.
What if my flight or ship is delayed?
No need to worry! We track your incoming arrival time and adjust for any delays, so your driver will be there whenever you get in – at no extra charge.
What should I do if I can't find my driver?
You and the driver will receive each other's contact details a few hours before pick-up. If you're having difficulty locating your driver, please contact our 24/7 support team at +306984573669 or message us on WhatsApp for prompt assistance.
How long before the flight departure should I be at the airport?
We recommend arriving at the airport at least 2 hours before departure.
Hourly Chauffeur Service
How do I book a chauffeur by the hour?
Just go to our online booking page, select “By the Hour,” and follow the quick step-by-step process.
How many kilometers can an hourly chauffeur take me?
The hourly chauffeur service includes up to 20 kilometers per hour.
Can I go wherever I want with an hourly chauffeur?
Yes! You have complete flexibility to choose your destinations, even if you decide to change plans during the trip.
What's the maximum time I can book a chauffeur?
You can book a chauffeur for anywhere between 3 and 24 hours.
Can I add more hours to my booking?
Yes, you can extend your booking if needed. Just let us know, and we'll send you a payment link for the extra hours once approved.
Lost Property
What if I forget something in the car?
No worries! If you've left something behind, just reach out to our team at +306984573669 or message us on WhatsApp and we'll do everything we can to get it back to you quickly.
Terms and Conditions
Privacy Policy
What Our Customers Are Saying
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